top of page

Privacy Policy

FOUND EAST STUDIO – DESIGNED FOR DESIGNERS

Found East Studio respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, contact us, request samples or quotations, or work with us on a project.

01

Who we are

Found East Studio is a London-based supplier of lighting and furniture, working with a selected network of specialist manufacturing partners, primarily in China.

​

For the purposes of UK data protection law, Found East Studio is the controller of the personal information described in this Policy

Contact:
Email: info@foundeaststudio.co.uk
Contact number: +44 777 414 0254
Company Number: 17527117

02

Information we may collect

Depending on how you interact with us, we may collect:

​

  • your name;

  • company or practice name;

  • job title;

  • email address;

  • telephone number;

  • billing and delivery addresses;

  • project names and locations;

  • product enquiries and specifications;

  • drawings, schedules or other project information you provide;

  • sample and finish requests;

  • quotation, order and payment information;

  • correspondence between you and Found East Studio;

  • website usage information, including cookies and analytics data where applicable

    We only collect information that is reasonably necessary to provide our services, manage our relationship with you or operate our business.

03

How we use your information

We may use your information to:

​

  • respond to enquiries;

  • prepare quotations and specifications;

  • provide samples and product information;

  • process and manage orders;

  • coordinate project-specific requirements;

  • communicate with manufacturing partners;

  • arrange quality control, freight, customs clearance and delivery;

  • maintain records of transactions and projects;

  • comply with accounting, tax and other legal obligations;

  • improve our website and services;

  • send marketing communications where permitted by law.

04

Our lawful basis for using your information

Depending on the circumstances, we may process personal information because:

​

Contract - it is necessary to provide a quotation, process an order or perform a contract with you.

​

Legitimate interests - it is reasonably necessary to operate and develop Found East Studio, maintain client relationships, respond to business enquiries and provide an effective service.

​

Legal obligation -we are required to retain or process certain information for tax, accounting, regulatory or legal purposes.

​

Consent - where required, for example for certain marketing communications or optional website technologies.

05

Who we may share your information with

We may share relevant personal or project information with third parties where necessary to provide our services, including:

​

  • manufacturing partners;

  • sample and material suppliers;

  • quality-control providers;

  • freight forwarders and shipping companies;

  • customs agents;

  • couriers and delivery providers;

  • payment processors;

  • accountants, lawyers and professional advisers;

  • website, cloud storage and IT service providers.
     

We only share information that is reasonably necessary for the relevant purpose.
 

We do not sell your personal information.

06

Working with our partners in China

Because Found East Studio works with specialist manufacturers and service providers in China, certain project information may need to be accessed or shared outside the UK.

​

This may include, for example, your company name, project reference, product requirements, specifications or delivery-related information where required to manufacture or fulfil an order.

​

Where personal information is transferred outside the UK, we will take appropriate steps to protect it in accordance with applicable UK data protection law.

07

How long we keep information 

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including meeting legal, accounting, warranty and contractual requirements.

​

For example, project and transaction records may need to be retained for several years after completion.

​

Where there is no specific legal retention period, we will review information periodically and delete or anonymise it when it is no longer required.

08

Marketing

We may occasionally contact clients and professional contacts about Found East Studio products, projects, events, collections or services where permitted by law.

​

You may opt out of marketing communications at any time by using the unsubscribe option provided or contacting us directly.

09

Cookies and website analytics

Our website may use cookies or similar technologies to:

​

  • operate essential website functions;

  • understand how visitors use the website;

  • improve performance and user experience;

  • remember preferences;

  • support optional analytics or marketing tools.
     

Where consent is legally required, non-essential cookies will only be used after you have made your choice through the website’s cookie control

10

Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

​

Access is limited to people and service providers who need the information for legitimate business purposes.

11

Your rights

Depending on the circumstances, you may have the right to:

​

  • request access to your personal information;

  • request correction of inaccurate information;

  • request deletion of your information;

  • request restriction of processing;

  • object to certain processing;

  • request transfer of information;

  • withdraw consent where processing is based on consent; and

  • object to direct marketing at any time.
     

These rights depend in part on the lawful basis being used.
 

To exercise any of these rights, contact us at info.foundeaststudio.co.uk

​

12

Complaints

If you have concerns about how we use your personal information, please contact us first so we can try to resolve the matter.

​

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.

13

Changes to this Privacy Policy

We may update this Policy from time to time to reflect changes in our services, website, suppliers or legal requirements.

bottom of page